Track and trace
Track and Trace in Mailroom Assistant® is integrated into the web interface of the system. Track and Trace utilizes the access control system of Mailroom Manager® server. This way the user automatically sees his/her incoming and outgoing shipments in the track and trace view.
Shipments can be searched based on sender name, recipient name, sender address, recipient address, internal ID, carrier ID or airway bill number. The user may also give additional access for a colleague to trace their shipments during vacation
When carrier interfaces are activated in the system, Mailroom Assistant® also synchronizes with carrier Track and Trace systems. This way you only need a single place to track all incoming and outgoing shipments.
Mailroom Manager server environment collects statistics on all operations in a postal process. The data is collected to a dedicated log server. Using this architecture, it is possible to integrate also to external data sources, for example to automatic sorting machines.
The data can be observed in real time using Mailroom Manager Monitoring tools and for advanced purposes, exported to third-party statistics and analytics software for further processing.
Mailroom Manager Measuring tools mine the data from log server and provide various views to the data:
- Overall speed
- Device specific speed
- Average speed
- Average read rate
- The total amount of mail pieces
- Total number of sessions
- Classification and percentage of recognition
- Device specific statistics and parameters
Workflow monitoring enables performance-based compensation, monitoring of the process efficiency, and gives the possibility to take the needed actions to keep the work running smoothly. Using the monitoring is easy to visualize trends and predict the future with confidence, identify problems in the process and correct them and also to forecasting manpower and processing time with great precision.